FAQs

White Lightning Computers

Have a computer-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What should I do if I think my computer has a virus?

    1. Disconnect from the internet immediately.
    2. Running a scan with your antivirus may not find the infiltration because the virus got past it to begin with.
    3. Refrain from using the PC until it has been professionally cleaned.
    4. Contact White Lightning Computers to have the PC professionally cleaned and offer you sound advice.

  • What do I do if my computer has been hacked?

    *This can be a serious issue and lead to identity theft and theft of personal information on your PC


    1. Disconnect from the internet immediately.
    2. You may have to change passwords from a secure device.
    3. Check for unauthorized access or software installations.
    4. Report the incident to your IT department or a cybersecurity professional.
    5. Contact White Lightning Computers to have the PC professionally cleaned and offer you sound advice.

  • What do I do if my email has been hacked?

    *This can be a serious issue and lead to identity theft and theft of personal information on your PC


    1. Change your email password immediately.
    2. Enable two-factor authentication (2FA).
    3. Check for unauthorized forwarding rules or sent messages.
    4. Notify your contacts in case they received suspicious emails.
    5. Report the breach to your email provider or IT team.
    6. Contact White Lightning Computers to have the PC professionally cleaned and offer you sound advice.

  • Why is my computer slow?

    Common reasons include:


    • Many times, this is due to a software/Windows problem or malicious infection
    • Too many background programs/processes
    • Malware or viruses
    • Contact White Lightning Computers to have the PC professionally cleaned and offer you sound advice

  • How can I make my computer run faster?

    1. Network-related and cloud services running in the background, like OneDrive or Google Backup, can slow down your computer.
    2. Scan for malware.
    3. A skilled IT / Computer repair professional can achieve this for you.
    4. Contact White Lightning Computers to have the PC professionally cleaned and offer you sound advice.

  • How do I resolve internet connection problems?

    1. Restart your modem/router.
    2. Check cables and connections.
    3. Run network diagnostics.
    4. Update network drivers.
    5. Report the issue to your Internet Service Provider.
    6. Contact White Lightning Computers to have the PC reconnected.

  • Can you help with recovering my data?

    Yes! If you’ve lost files:


    • Stop using the device to avoid overwriting data
    • Contact White Lightning Computers to have the PC looked at by a Data Recovery Specialist and offer you sound advice

  • What do I do if my computer will not turn on?

    1. Check the power source and cables.
    2. Try a different outlet or power adapter.
    3. Remove the battery (if applicable) and hold the power button for 30 seconds.
    4. If it still won’t turn on, it may be a hardware issue.
    5. Contact White Lightning Computers to have the PC professionally diagnosed.

  • How can I recycle my old computer equipment?

    • Contact White Lightning Computers

  • My computer turns on, but I can’t see anything on the screen—the monitor does not work.

    1. Check monitor cables and power.
    2. Try a different monitor or cable.
    3. Make sure the input source is correct.
    4. If using a laptop, try connecting to an external display.
    5. If the screen is still blank, it could be a graphics card or hardware issue.
    6. Contact White Lightning Computers to have the PC professionally diagnosed.